Support topic
Events & ticketing
Create events, sell tickets and check customers in at the door.
12 articles · 12 guides · 0 quick answers
Guides 12
- How do I create an event?Build a ticketed event on the New event sheet — basics (including repeating nights), tickets, rules, branding and publish, then a Review — from the Events page.
- How do guests choose their own table at an event?Let guests pick a table on a plan when they buy tickets — private or shared tables, a smallest party, a table extra, friends at the same table, moving guests and refunding part of an order.
- How do I list a match night?Make any event a match night — the sport, the teams, the kick-off and the channel as words — put it on your TVs with one tick, and confirm once a year that your venue has the right agreement to show the matches you list.
- How do I advertise a quiz night or live music (What's on entries)?Add simple What's on listings — a quiz night, live music, dog-friendly Mondays — with a date, a date range or a weekly repeat, shown alongside your ticketed events on your public pages, on every plan.
- How do I set up ticket tiers, prices and add-ons?Free or paid tickets, up to five tiers with launch windows and sequential release, per-order caps, and paid add-ons at checkout.
- How do I publish an event and sell tickets?Publish your event, share its link, and understand where the money goes — including the booking fee and who pays it.
- What are the event defaults (refunds, cancellation, check-in)?Set venue-wide defaults for ticket self-cancellation, refunds and cut-off, the booking fee, QR-per-guest check-in, and the wallet-pass ticket design.
- How do I design my event tickets?Style your event tickets — colours, logo and banner for Apple Wallet, Google Wallet and the customer's ticket page, with a live three-panel preview.
- How do I manage ticket holders?Open an event's own page to see its figures, search ticket holders, open a ticket order, check people in without their QR, cancel or refund a ticket, assign tables, issue comp tickets, message every attendee, re-send tickets and export the list.
- How do I check tickets at the door?Use the Scanner to scan QR codes or type ticket codes, find a guest without their QR, admit part of a group, see who is still to arrive, undo any check-in, add door walk-ins, sell tickets at the door (cash, card at the venue or a payment link) and export check-ins.
- How do I cancel an event or refund a ticket?Cancel a whole event with automatic refunds and emails, refund a single ticket or part of an order, and understand customer self-cancellation rules.
- What does the ticket buyer see?The customer's ticket page — QR codes, live check-in status, Apple and Google Wallet passes, the refund policy and self-cancellation.
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